Gina's Platform

Getting Started 2

• How do I create a account on Gina's Platform?
• Navigating the App

Finding a Lifestyle Professional 1

• How do I find my Lifestyle Professional?

Appointments 3

• How do I book an appointment?
• How do I confirm, cancel, or reschedule an appointment
• How do I view my upcoming appointments?

Appointment Reminders 0

SalonHQ 1

• How to I receive support for my store on SalonHQ?

What is Gina's Platform? 1

• What is Gina's Platform?

Getting Started 12

• How do I create my account on Gina's Platform?
• Basic Business Profile
• How do I list my business on Gina's Platform?
• How do I create my custom URL for website booking?
• Completing your business profile in the Gina's Platform App

View all 12

Client Appointments 8

• What client booking options do I have?
• How do I create a client appointment?
• I am able to book appointments outside my business hours
• I'm not able to see what other clients booked on that day
• I like to see a week at a time instead of the monthly calendar

View all 8

Clients/Contacts 5

• Client Management
• Where is account history?
• I entered my client twice by mistake. How do I merge them?
• How do I export my client list?
• How do I message or call my client in the app?

Taking Credit Card Payments/Propay 13

• What is ProPay?
• How do I sign up for ProPay?
• Reset the Chip Reader and Pair with Your App
• When Signing Up For ProPay It Says I Already Have An Account
• How To Add Your Bank Account To Your Gina's Platform App for Propay Sweeps

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Viewing Revenue 2

• How do I view my revenue?
• How do I export my revenue report?

FAQ's 6

• Mobile App Set Up and Start Up FAQ's
• Scheduling Appointments FAQ's
• Gina's Platform App Website FAQ's
• Credit Card Processing FAQ's
• Marketing FAQ's

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General App Issues 4

• Will I lose any information if I need to refresh the app, get a new phone or table or have to delete and reinstall the app?
• Some pages are pushing to the right and/or the text is wrapping
• The app is slow or Frozen
• How To Add Profile Picture on Android

Exporting Information 3

• How do I export my client list?
• How do I export my revenue data?
• How do I export my testimonials?

Communication Issues (Texting, Email and Push) 5

• My Client's are not receiving appointment reminders and text messages
• I click to Email a receipt/invoice but nothing happens
• I'm not receiving push notifications for new and cancelled appointments
• How do I cancel Text Reminders/Mass Email & Texting?
• How to Enable Text Reminders/Mass Email & Texting

License Fees 2

• My License Fee Tile is Missing from App Dashboard
• Paying Your License Fees

Gina's Products 1

• How do I order Gina's Products?

Tenant Management 8

• Adding a New Tenant
• Add an Existing Tenant
• Adding or Moving an Existing Tenant to Another Suite
• Error: Tenant not added!
• License Fee Tile is missing from my Lifestyle Professional's App

View all 8

ProPay & License Fee Collection 8

• What is ProPay?
• Setting Up Your Location's Propay Account
• ProPay Processing Limits
• Adding your Bank Account Information to your Propay Account
• Suspending Auto Payments

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Invoicing 4

• How to Create Recurring License Fee Invoices
• How to Create a One Time (Manual) Invoice
• How to Void an Invoice
• How to edit an Recurring Invoice

Entering Manual Payments 1

• Entering a manual payment

Promo (Free) Rent 1

• Creating and Applying Promo Rent

Adding a New Room/Suite 1

• How to Add a New Room/Suite

FAQ's 9

• Can I assign more than one Lifestyle Professional to a Suite?
• Why does Propay require a Social Security Number?
• Why can't my Lifestyle Professional see the License Fee Tile in their app?
• Why am I receiving the error "Tenant not added. Email already exists"?
• How do I delete a Lifestyle Professional?

View all 9

Gina's Products 1

• How do I order Gina's Products

Payments 1

• How to apply License Fee Credits