FAQ's
Q: Can I assign more than one Lifestyle Professional to a Suite? A: Yes you can assign as many Lifestyle Professionals as you need to a suite. You will w...
Tue, 3 Mar, 2020 at 12:31 AM
ProPay is required by law to verify the identity of an account owner – with the Patriot Act and KYC requirements. Our sponsor bank has outlined that anyone...
Tue, 3 Mar, 2020 at 1:09 AM
The Gina's Platform app is available to all Lifestyle Professionals, not just those who are currently renting at Phenix Salon Suites locations. For non-...
Tue, 3 Mar, 2020 at 1:11 AM
If you receive the error: Tenant not added! The email address you just entered was already in the system. This means that the Lifestyle Professional is al...
Tue, 3 Mar, 2020 at 2:08 AM
Once a Lifestyle Professional is entered into your SMS they become a part of your location and financial history. They cannot be deleted but they can be un...
Tue, 3 Mar, 2020 at 2:10 AM
ProPay Risk sets initial processing limits to protect our clients and ourselves from fraud. There is a per transaction limit and a monthly limit. The defa...
Tue, 3 Mar, 2020 at 2:12 AM
Recurring invoices are posted the day before your preferred, scheduled payment date. To ensure that the invoice posts your start date on your recurring inv...
Tue, 3 Mar, 2020 at 2:20 AM
You can enter their banking information in their tenant record in your ACH if you would like. Attached is a general ACH authorization form to help you with...
Tue, 3 Mar, 2020 at 2:30 AM
Answer coming soon
Wed, 4 Mar, 2020 at 1:01 AM