Refunding or Voiding a License Fee payment is a simple thing to do from your ACH ACCOUNT tab found in the menu of your Suites Management System (SMS). The Refund transaction fee is $0.35.
If you refund a transaction on the same day you entered it (before 2:00 p.m. Mountain Time), the transaction will be voided (erased) and no fees will be charged. You will not be able to refund a pending transaction after the 2:00 p.m. deadline until after the transaction settles.
To create a refund:
- Log into your SMS
- Click the ACH ACCOUNT tab in the menu
- Choose your Location
- Click on Transactions
- Select the date range for the transaction
- Click on the Blue Transaction Number
- Scroll down Enter the amount to be refunded into the refund box.
- Click Refund Transaction and the refund will be processed.