Refunding or Voiding a License Fee payment is a simple thing to do from your ACH ACCOUNT tab found in the menu of your Suites Management System (SMS).  The Refund transaction fee is $0.35. 


If you refund a transaction on the same day you entered it (before 2:00 p.m. Mountain Time), the transaction will be voided (erased) and no fees will be charged. You will not be able to refund a pending transaction after the 2:00 p.m. deadline until after the transaction settles.


To create a refund:

  1. Log into your SMS
  2. Click the ACH ACCOUNT tab in the menu
  3. Choose your Location
  4. Click on Transactions
  5. Select the date range for the transaction
  6. Click on the Blue Transaction Number
  7. Scroll down Enter the amount to be refunded into the refund box.
  8. Click Refund Transaction and the refund will be processed.